Anthem March Updates

Your 2017 commission payment schedule 

Your 2017 commission payment schedule is available. The schedule shows the key dates in 2017 when your commission statements will be posted on your producer website, when electronic fund transfers (EFT) will take place (for those on direct deposit), and when commission checks will be mailed (for those not on direct deposit).

Keep the schedule handy as a reference guide for commission payments during the year. The schedule also will be posted in your Producer Toolbox.

For questions about commissions, contact Sales.Comp.Central.Region.Agent@anthem.com.  Or call 1-877-304-6470.

EmployerAccess for Groups

EmployerAccess enables you to manage your company-sponsored health plan efficiently

using a simple, secure website. From one convenient location, you can manage the following:

  • Enrollments and cancellations
  • Changes of address
  • Online bill pay
  • Transaction history
  • Activity reports

With instant access to accurate information, you’ll save time by getting the information you need faster and by eliminating duplicate work. And you don’t have to wait to get started. You can register yourself online today.

Cleaner Submissions!

The cleaner the new business submission, the faster we will be able to implement the group

Commonly Missed Items

  • ER application needs TAX ID or encrypted TIN
  • Emails for missing information – Reply to the Implementation Coordinator that sent the request for missing information (instead of the general email box)
  • When possible put employee names on quote vs. showing employee 1, 2, 3
  • Legible applications
  • Specify Calendar Year or Plan Year on the employer application
  • Complete General Agreement on the group application
  • Missing contract code on employee applications
  • Missing Wage and Tax form – and reconciled for FT/PT/termed employees (REMINDER: we count belly buttons at Anthem)
  • If group would like a class of employees to have a different waiting period, a list of classes/employees is needed
  • Use DOB (vs. age) when quoting to ensure the rate tables are accurate
  • Social Security numbers on all members on each application
  • Section D of the enrollment application – Gender/DOB
  • Email address on Employer application in Section A

Anthem announces Minor Credit Protection Program

In February 2015, Anthem announced that it was the victim of a cyber attack. Following the announcement of the attack, the National Association of Insurance Commissioners (NAIC) conducted a multistate market conduct and financial exam. The NAIC asked and Anthem agreed to provide a customized credit freeze program for minors who were under the age of 18 on January 27, 2015. As part of the Minor Credit Protection program, Anthem will:

  • Cover the one-time costs to set and remove a freeze at all three major credit bureaus (Equifax, Experian, and TransUnion), if a parent chooses to set a minor credit freeze for his or her minor child.
  • Reimburse the costs incurred for an existing minor credit freeze with the three credit bureaus, if a parent previously set a credit freeze as a result of the cyber attack.
  • Reimburse the costs for setting a new adult freeze for those individuals who were minors on January 27, 2015 but are now adults (as of February 24, 2017).

A credit freeze helps stop things like someone getting a credit card in the child’s name without permission.

We will begin notifying affected minors by U.S. mail on February 24. We expect the mailing to run through May 2017. These offers will remain open for one year from the date of the letter. Here is a sample of the first letter that will be mailed to parents of children who were minors on January 27, 2015 and still are minors at this time. Please note that this is an advance notice for your information only. Also, know that the call center, the credit bureaus and AnthemFacts.com won’t be ready until February 24, 2017.

For the latest information on the Minor Credit Protection Program, visit AnthemFacts.com. Or call 1-855-260-2775

Anthem is moving to new secure email service provider

As of February 24, 2017, we are moving to a new secure email service provider, called Proofpoint. Using Proofpoint is easy. The first time you get a secure email from us after the switch takes place, you will be prompted to register by setting up a user name and password for the new system. Then you can open the secure email within 60 days. This service protects your and your clients’ information. It is available to you at no charge, and no additional software is needed on your part.

Criteria for selecting a new password:

Passwords must be 7 to 20 characters long

At least one digit (0-9) is required

At least one symbol character is required

Your username may not appear in the password

The next time you want to read a secure message, you will be prompted to log in using your user name and password. If you forget your password, use the Forgot Password link on the log-in page. A link is sent to your email address to reset your password.

You can respond to messages from us, as well as compose and send a new, secure message to us.  For security reasons, additional recipients cannot be added to the distribution list. The message cannot be forwarded, and you cannot Reply to All.

Always remember to log out of the secure system as soon as you finish reading and responding to your messages.

This change applies only to emails that must be sent as secure, encrypted to protect sensitive information. Regular emails are not impacted.

If you need technical assistance while using the new system, contact our agent technical support team at software.support@anthem.com. Or call 1-888-268-4361.

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